Returns Policy
At Avaya Decor, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward returns process to address your concerns.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original condition, and packaging.
- Return requests must be initiated within 7 days of receiving the product.
- Custom or made-to-order items are not eligible for returns unless they are damaged or defective upon arrival.
2. Non-Returnable Items
The following items are not eligible for returns:
- Customized or personalized products.
- Items purchased during clearance or sale events.
- Products damaged due to customer mishandling.
3. Return Process
To initiate a return:
- Contact Us: Email us at [email protected] or call +91-9990933708 with your order details and reason for the return.
- Approval: Once approved, we will provide instructions for shipping the item back to us.
- Ship the Item: Pack the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the product is damaged or defective.
4. Refunds
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used during purchase.
- Shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect items).
5. Exchanges
We offer exchanges for defective or damaged items. To request an exchange, follow the return process outlined above, and specify that you would prefer an exchange.
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery.
- Provide photos of the damaged product and packaging to facilitate a prompt resolution.
7. Contact Us
For any questions or concerns about our Returns Policy, please reach out to us:
📧 [email protected]
📞 +91-9990933708